Frequently Asked Questions
Answers to the questions we get asked most often. Not seeing your question? Get in touch with us — we respond within 24 hours.
Size & Fit
What size should I order?
Samelin shoes generally run large and have a wider last, designed for the Scandinavian foot. Torn between two sizes? Choose the smaller one. As a guideline: many customers wear Samelin boots half to a full size smaller than their Nike or Adidas size. Every product page includes a size chart with foot lengths in centimeters.
Do the boots need to be broken in?
Yes, as with all boots made of thick full-grain leather, breaking them in can take a while — expect anywhere from a few days to a couple of weeks with daily use. After that, the leather shapes itself to your foot and you're left with a shoe that lasts for years. This is normal for genuine leather of this thickness and actually a sign of quality.
My size is sold out. What now?
Click your sold-out size on the product page and leave your email address — we'll notify you automatically as soon as the size is back in stock.
Shipping & Delivery
How fast will my order be delivered?
Once shipped, your order is typically delivered within 5 to 8 business days. As soon as your package is on its way, you'll automatically receive a Track & Trace code.
What are the shipping costs?
Shipping to most European countries — including Germany, the Netherlands and Belgium — is free from €50. For orders below that, we charge a small fee. The exact amount is always shown at checkout, before you pay. More details are available in our shipping policy.
Returns & Warranty
Can I return my order?
Yes, you have 14 days from the moment you receive your order to change your mind. Get in touch with us or use the withdrawal form, and we'll help you further. The full terms are in our return policy.
The size doesn't fit. Can I exchange it?
No problem — this happens fairly often with boots that run large. Get in touch with us and we'll arrange an exchange for the right size together.
What warranty do I get?
All Samelin shoes are covered by the statutory warranty: if you run into a manufacturing or material defect, we'll resolve it. Samelin produces according to the military quality standards NATO AQAP 2110 and ISO 9001 — the same standard that applies to military orders.
Payment
Which payment methods do you accept?
You pay securely with iDEAL, Bancontact, Klarna, PayPal or credit card. All payments run over a secured connection.
About the products
Are these real military boots?
Yes. Samelin has made shoes in Tartu, Estonia since 1945, and has produced military boots for various NATO forces since 2017 — including the Norwegian, Latvian and Estonian armies. The best-known is the M77, which is even mentioned on the Wikipedia page about combat boots. Every boot in our collection is made to that same military quality standard.
How do I care for my boots?
Full-grain leather is easy to maintain: wipe the boots clean regularly with a damp cloth and treat the leather a few times a year with a full-grain leather care product (leather grease or wax). If you use them a lot in wet weather, treat them more often with a water-repellent product. Well maintained, these boots last for years.
Where are the shoes made?
All shoes are made at the Samelin factory in Tartu, Estonia — in Europe, in other words. Samelin has previously produced for, among others, Dr. Martens and Rossignol.