Through this page, you can exercise your statutory right of withdrawal for online purchases to which this right applies. A request for withdrawal must be submitted within the statutory period of 14 days after receipt of the goods.

The direct costs of return shipment are for the consumer's account. Products may only be handled to the extent necessary to ascertain their nature, characteristics, and functioning. In case of use exceeding what is necessary, a proportional reduction in value may be deducted from the refund. After submitting the withdrawal request, the consumer has another 14 days to return the goods.